Support
Questions about VERA, found a bug or have an idea? Write to me and I’ll get back to you as soon as I can.
It helps to include your device, iOS version and app version (shown in the app’s Settings).
Frequently asked questions
Do I need an internet connection?
Only once, to load the speech models: about 670 MB, plus 45 MB for voice commands on Android. Wi-Fi is recommended. After that, VERA works offline.
Which microphones work?
Tested with the DJI Mic 3 and the DJI Mic Series Mobile Receiver via USB-C, and with a Bluetooth helmet headset. Without accessories, VERA records with the phone’s microphone.
Why doesn’t “Hey Vera” work in “Headset with button” mode?
The headset mic would have to stay on all the time, which reduces music to phone quality. In this mode the mic is therefore only on during a note.
Why doesn’t the headset button always respond on iPhone?
The button only reaches VERA if no other app is playing music. While Spotify is playing, it belongs to Spotify. That’s why the button is off by default in “DJI + headset” mode. You can turn it on in Settings; the iPhone then shows VERA as a music player.
Which languages does VERA understand?
The app is available in German and English. Voice commands and technical terms are designed for German.
Is my voice stored?
No. The recording only stays in memory until it has been converted to text. Only the text is saved.